The Office of Management and Budget (OMB) has issued a memo that updates the government’s shared services strategy in an effort to enhance service delivery and accountability, reduce duplication and costs and improve customer satisfaction.
The strategy directs the government to come up with interagency standards and priorities for shared services, develop shared governance, centralized capabilities and performance expectations as well as continue to accelerate the adoption of existing quality services, according to the memo.
OMB Acting Director Russell Vought wrote in the document that the office will designate agencies to serve as quality service management offices. QSMOs will have several responsibilities such as overseeing a marketplace of platforms for common services and technology, guiding the long-term sustainability of services and establishing a customer engagement and feedback model.
The strategy requires the General Services Administration’s office of government-wide policy to carry out initial evaluation of QSMO implementation plans and serve as the central office for overseeing the governance process.
“This Memorandum requires agencies to begin planning the new approach for delivery of mission support services by shifting resources to higher value work and reducing duplication across agencies,” Vought wrote in the memo. “Parent agencies of those providing impacted services should conduct human capital planning activities for implementation in the next 24-36 months.”
FedScoop reported that OMB designated the Department of Homeland Security’s Cybersecurity and Infrastructure Security Agency as one of the four QSMOs.
“By designating CISA as QSMO for cyber services, the federal government will be able to leverage their expertise, contracts and solutions to offer a robust marketplace of cybersecurity capabilities that will benefit all agencies,” said Suzette Kent, federal chief information officer and a 2020 Wash100 Award recipient.
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