Maximus has announced its response to COVID-19 pandemic and has suspended fiscal 2020 guidance on Wednesday, including its ability to execute business operations, strategies, and initiatives over the expected time frame, is uncertain and will depend on future developments.
“Our primary objectives are to protect our employees and their families, take responsible action to stop the virus from spreading further, and ensure global business continuity as required by our government clients to help vulnerable citizens… I’m personally committed to looking out for the safety of our employees and the citizens we serve as we work through this together,” said Bruce Caswell, Chief Executive Officer of Maximus and 2020 Wash100 Award recipient.
Ensuring the safety and wellbeing of Maximus employees, the company has will ensure citizens continue to have access to the most essential programs. The Company has implemented Centers for Disease Control and Prevention (CDC) criteria for social distancing and increased sanitizing schedules.
Maximus also implemented a standard protocol if an employee tests positive for COVID-19, including suspending operations and implementing the approved sanitation measures for disinfection and cleaning in accordance with the CDC.
The Company will perform a tracing and notify other staff members that were in contact with the individual and advise them to self-quarantine for 14 days. Maximus has also systematically moved employees to work from home, in partnership with its government clients for whom this is a new model.
The Company has implemented its effort amidst constraints and shortages in the IT equipment supply chain that many companies are facing due to unprecedented demand. Equipment such as laptops and headsets are necessary tools for customer service representatives to conduct business at home.
“MAXIMUS employees are vital in serving the most disadvantaged populations who now face even greater challenges during this crisis. Through their commitment, perseverance, and unparalleled customer service, our employees are delivering essential services to those most in need,” stated Caswell.
Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore, and the United Kingdom.