The IBM Center for The Business of Government released last month a document offering guidance on how agencies can implement digital technologies, including generative artificial intelligence, Nextgov/FCW reported Monday.
Table of Contents
Adopting AI Carefully
According to the document, titled “Digital Modernization for Government: An Implementation Framework,” GenAI can be key to technological modernization and transformation for the government but its adoption should be handled carefully. The document underscored the need for compliance with regulations and adherence to principles of ethical AI use.
Avoiding Bias
Efforts should also be taken to mitigate the potential harms the technology could bring about, especially when processing large amounts of potentially private or sensitive data. While agencies can use AI to generate actionable insights from such information, agencies should also avoid producing output that could result in unfairness or bias, the think tank said.
It should also recommends that agencies work to ensure that AI tools are compliant with data governance regulations.
Additional Recommendations
The document’s other recommendations for the careful implementation of AI include ensuring that the output of an AI tool can be explained and establishing a process by which AI outputs can be challenged. Furthermore, the document proposed fostering AI-human collaboration.
Register now for the Potomac Officers Club’s 2025 AI Summit, which will provide participants with insights on how to harness artificial intelligence within their organizations.