QTS has announced an increase in customer operation and business benefits after implementing QTS’ Service Delivery Platform (SDP) to manage and optimize hybrid colocation deployments, the company announced on Wednesday.
“Customers value the innovation we are bringing to the data center enabling higher levels of transparency, visibility, compliance and sustainability that are at the foundation of SDP…we have published the API’s and look forward as developers and the open source community collaborate and refine QTS APIs as the basis for an open standard in the data center industry,” said Brent Bensten, chief technology officer of product at QTS.
QTS created SDP as part of the company’s commitment to digitize its end-to-end systems and processes in 2017. SDP has enabled customers to interact with the data and QTS services, providing real-time visibility, access and control of critical metrics across hybrid IT environments in a combined platform.
Through continued innovation, the platform has led the industry in data center services delivery, as evidenced by QTS’ industry-leading customer satisfaction results. Customers that use the new SDP applications, including Switchboard, Power Analytics, Asset Manager and Online Ordering gain a greater control over the IT environments, increase security and reduce risk.
QTS has added new SDP features to increase functionality throughout 2019, improving customers abilities. SDP now supports more than 200 customer-facing open-source APIs compared to 157 in 2018.
In addition, QTS made 1,362 enhancements and feature releases to SDP compared to 872 in 2018. SDP and related automated workflows created new sales opportunities for each QTS hybrid colocation salesperson and the platform.
QTS has reported the 2019 SDP business highlights, which stated that the total contract value of orders placed directly through SDP increased over 1,300 percent year-over-year. The technology also provided unique customers transacting orders on SDP increased 333 percent year-over-year. SDP users increased to 17,000 active users across more than 1,200 QTS customers.
“We are extremely proud to report on continued growth and significant customer use of QTS’ Service Delivery Platform,” added Bensten.
QTS Realty Trust, Inc. (NYSE: QTS) is a leading provider of data center solutions across a diverse footprint spanning more than 6 million square feet of owned mega scale data center space within North America and Europe. Through its software-defined technology platform, QTS is able to deliver secure, compliant infrastructure solutions, robust connectivity and premium customer service to leading hyperscale technology companies, enterprises, and government entities.