Reps. Ro Khanna, D-Calif.; Byron Donalds, R-Fla.; Barry Loudermilk, R-Ga.; and William Timmons, R-S.C. have introduced bipartisan legislation to improve the delivery of digital services by increasing accountability and coordination across federal agencies.
The Government Service Delivery Improvement Act would mandate the Office of Management and Budget director to designate a senior OMB official to lead and coordinate efforts to improve the public’s online interaction with government agencies, Khanna’s office said Monday.
The bill would also require agency heads to build better trust with the public and appoint a senior agency official to spearhead agency-wide customer experience initiatives.
“The federal government has an obligation to efficiently and effectively deliver quality services that Americans rely on including Social Security, retirement benefits, Medicare health coverage, veterans programs, student loans and grants,” Khanna said.