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Clare Martorana: Federal Government Advances 3 Ways to Improve Citizen Service Delivery

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Clare Martorana
Clare Martorana Federal CIO

Federal Chief Information Officer Clare Martorana said the U.S. federal government is pursuing three approaches to improve the way it delivers services to citizens and one of those is operating as an enterprise to facilitate service delivery.

Martorana wrote in a blog post published Thursday that she is advancing the first approach by encouraging agency CIOs to understand the needs of citizens, team up with technologists and organize around services and users to enhance the delivery of services to customers.

The Technology Modernization Fund (TMF) board announced seven new awards worth $311 million combined to help federal agencies advance zero trust adoption, improve interagency collaboration and advance other information technology transformation efforts.

Martorana said the latest TMF awards reflect the government’s efforts to protect data and privacy, enhance the authentication experience for government services users, improve the security of shared services and drive data sharing and digital collaboration across the federal enterprise.

She noted that the federal government is also advancing efforts to improve cybersecurity, including the implementation of zero trust strategy to protect digital assets from sophisticated cyberthreat actors. Another approach to improving citizen services delivery is building a diverse IT workforce.

Martorana called on early-career and senior technologists to start their government career and improve agencies’ way of delivering services to citizens by participating in the U.S. Digital Corps and the U.S. Digital Service.

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