Lumen has received a contract from the State of Nebraska Public Service Commission to help transition the state’s next generation 911 (NG911) platform using the company’s emergency service network, IP-based software, applications and call routing services.
The Lumen NG911 platform will support enhanced communication capabilities, such as the ability to send texts, images and videos directly to 911 call centers, that will provide first responders with additional information so they can better assist during an emergency.
“Our state’s new NG911 capabilities provided by Lumen will equip our first responders with more information that will help keep them, and all Nebraskans, safer,” said Gov. Pete Ricketts.
The new five-year contract, with five additional one-year options, will work to establish a statewide Emergency Services Internet Protocol Network (ESInet) with the goal of having all seven PSAP regions connected to the ESInet by the end of 2022.
“We know when someone calls 911, seconds count. We will be one of the few 911 network providers who can fully leverage those seconds and minutes in real time,” said Sonia Ramsey, Lumen vice president for the state and local government and education market.
“These enhanced capabilities will offer state and local governments and military bases yet another incentive to move to a NG911 call handling system managed by Lumen and provide better emergency services to local residents.”
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With approximately 450,000 route fiber miles and serving customers in more than 60 countries, we deliver the fastest, most secure platform for applications and data to help businesses, government and communities deliver amazing experiences.