Avaya has appointed Tony Alfano to the newly created role of senior vice president of Global Services to drive optimal business outcomes for its customers, the company reported on Monday. Alfano will report to executive vice president and chief revenue officer, Stephen Spears.
“He has a strong track record in delivering consistent revenue and profit growth in a services-based organization, and will be a tremendous asset for our customers who rely on Avaya as their trusted partner to deliver work-from-anywhere workstream collaboration and communications solutions,” said Spears.
Alfano will bring more than three decades of experience within service delivery and management, across a variety of technology companies.
In his new role, Alfano will be responsible for selling and delivering services to drive customer success. He will provide a seamless experience for Avaya’s global customer base to gain access to innovative service offerings. Alfano will also bolster Avaya’s service capabilities to address the increased customer demand for digital transformation initiatives.
Prior to joining Avaya, Alfano served as executive vice president and chief operating officer at NTT. In his position, he assisted the company transform its reseller model to deliver high-value services.
During his more than 20 year career with SAP, before joining NTT, Alfano served in multiple senior-level leadership positions, and was most recently global head of Operations and Strategy for SAP’s ERP Cloud solution.
Before SAP, Alfano served with Sterling Commerce, where he held the role of senior vice president. With the organization, Alfano was responsible for building trusted advisor relationships to increase clients' success.
“Providing high-value services and delivering tremendous customer value is a key differentiator for Avaya, and I am very excited to join the company at this important time in its growth and to lead a global team that is a real competitive differentiator not just for Avaya, but for the customers that consume our services,” said Alfano.
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