Avaya has appointed Tony Alfano to the newly created role of senior vice president of Global Services to drive optimal business outcomes for its customers. Alfano will report to executive vice president
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The Office of Management and Budget (OMB) has made major changes to a section of its Circular A-11 guidance that deals with enhancing customer experience and service delivery. Under the updated Section 280 guidance,
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Unisys has appointed Eric Hutto, senior vice president and president of the Enterprise Solutions business, as the company's president and chief operating officer, the company announced on Monday.
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Ed Mullen, a designer working with the General Services Administration’s digital services agency 18F, has said there are six strengths federal and state government agencies should leverage to enhance the delivery of services
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The Office of Management and Budget issued an updated document on Friday to guide federal agencies as they prepare their budget requests for fiscal year 2021 and report their information technology spending,
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IBM’s Dan Chenok has said the government should work to identify and respond to cyber threats in a way that does not prevent government agencies, commercial firms and citizens from using technology
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The Department of Veterans Affairs has launched the VA Innovators Network to provide a platform for its employees to collaborate on the development, test and evaluation of best practices in service delivery. Veterans
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Mikey Dickerson, administrator of the U.S. Digital Service, has said the organization needs more technology professionals who can help federal agencies transform public service delivery. Dickerson wrote in a White House blog
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Marina Martin, chief technology officer at the Department of Veterans Affairs, is leading VA’s efforts to streamline online customer services and establish a digital services team that will work to bring agile tools
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Andrea Palm, chief of staff at the Department of Health and Human Services, has been appointed to the additional role of senior counselor as HHS Secretary Sylvia Burwell aims to further bolster the department’s management team and
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