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service delivery

Tony Alfano
Executive Moves/News
Avaya Names Tony Alfano SVP of Global Services

Avaya has appointed Tony Alfano to the newly created role of senior vice president of Global Services to drive optimal business outcomes for its customers. Alfano will report to executive vice president

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by Sarah Sybert
December 21, 2020
Office of Management
News/Press Releases
Updated OMB Guidance Includes Expanded Definitions of Customers, Service Delivery; Stephanie Thum Quoted

The Office of Management and Budget (OMB) has made major changes to a section of its Circular A-11 guidance that deals with enhancing customer experience and service delivery. Under the updated Section 280 guidance,

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by Jane Edwards
August 13, 2020
News/Press Releases
Unisys Names Eric Hutto as President, COO to Lead Global Business Relations; Peter Altabef Quoted

Unisys has appointed Eric Hutto, senior vice president and president of the Enterprise Solutions business, as the company's president and chief operating officer, the company announced on Monday.

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by Sarah Sybert
March 16, 2020
Government Technology/News
18F’s Ed Mullen on Six IT Strengths Government Should Consider

Ed Mullen, a designer working with the General Services Administration’s digital services agency 18F, has said there are six strengths federal and state government agencies should leverage to enhance the delivery of services

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by Jane Edwards
October 1, 2019
News
OMB Updates Federal Guidance on Budget Preparation, Execution

The Office of Management and Budget issued an updated document on Friday to guide federal agencies as they prepare their budget requests for fiscal year 2021 and report their information technology spending,

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by Jane Edwards
July 2, 2019
Government Technology/News
IBM’s Dan Chenok: Cybersecurity A Key Mission Area for Government

IBM’s Dan Chenok has said the government should work to identify and respond to cyber threats in a way that does not prevent government agencies, commercial firms and citizens from using technology

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by Jane Edwards
March 4, 2016
Civilian/News
Bob McDonald: VA Pilots Innovators Network to Drive Service Delivery to Veterans

The Department of Veterans Affairs has launched the VA Innovators Network to provide a platform for its employees to collaborate on the development, test and evaluation of best practices in service delivery. Veterans

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by Anna Forrester
November 24, 2015
Government Technology/News
Mikey Dickerson: US Digital Service Seeks to Fill Talent Pipeline

Mikey Dickerson, administrator of the U.S. Digital Service, has said the organization needs more technology professionals who can help federal agencies transform public service delivery. Dickerson wrote in a White House blog

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by Mary-Louise Hoffman
January 26, 2015
Civilian/News
Marina Martin: Digital Access for Veterans High on VA’s Agenda

Marina Martin, chief technology officer at the Department of Veterans Affairs, is leading VA’s efforts to streamline online customer services and establish a digital services team that will work to bring agile tools

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by Anna Forrester
December 22, 2014
Civilian/News
Andrea Palm Adds Senior Counselor Role to HHS Service; Sylvia Burwell Comments

Andrea Palm, chief of staff at the Department of Health and Human Services, has been appointed to the additional role of senior counselor as HHS Secretary Sylvia Burwell aims to further bolster the department’s management team and

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by Anna Forrester
September 8, 2014
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ExecutiveGov, published by Executive Mosaic, is a site dedicated to the news and headlines in the federal government. ExecutiveGov serves as a news source for the hot topics and issues facing federal government departments and agencies such as Gov 2.0, cybersecurity policy, health IT, green IT and national security. We also aim to spotlight various federal government employees and interview key government executives whose impact resonates beyond their agency.

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