MCA Acquires Major Contact Center With 24/7 Incident Reporting Hotline; Lisa Firestone Quoted

2 mins read
Lisa Firestone
Lisa Firestone President

Managed Care Advisors (MCA) announced on Monday that the company has acquired a major call center in Danbury, CT to boost MCA”s momentum of growth as it continues to expand its offerings. 

“This strategic acquisition strengthens MCA’s “Power to Pivot” and enhances our readiness in response to emerging national, industry, and customer needs as exhibited in our most recent product enhancements specific to the COVID-19 Pandemic,” Lisa Firestone, MCA President and CEO stated. “These enhancements include a 24/7 Covid-19 Hotline, Exposure, Symptom, Diagnosis and Quarantine Tracking & Reporting, and Medical Case Management”.

The 24/7/365 Call Center served as Managed Care Advisors’ contractor for their Incident Reporting Hotline and the first line of defense across a spectrum of programs and Government customers since 2005. 

The strategic acquisition comes on the heels of MCA’s large award of 5-year BPA, valued at approximately $68 Million, to provide a full range of Workers’ Compensation Medical Case Management Services (WC-MCMS) to the Department of Homeland Security (DHS) and its components.

Recently, ExecutiveBiz spoke with Lisa Firestone regarding the company’s new acquisitions, hires, and technologies that have expanded MCA’s presence in the federal sector. She also discussed the organization’s values and challenges and where MCA will move in the future.

You can read the full Executive Spotlight with Firestone on ExecutiveBiz.com

About Managed Care Advisors (MCA)

Established in 1997, Managed Care Advisors (MCA) is a woman-owned small business (WOSB) specializing in workers’ compensation, case and claims management, disability and absence management, analytics, technology solutions, specialty health plan management, and employee benefits. 

Since 2005, MCA has been providing a comprehensive suite of products and services to the federal market to support federal agencies in improving outcomes, reducing costs, and avoiding unnecessary medical and vocational disability resulting from work-related injuries and illnesses.

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