A top official at the General Services Administration said the Department of Agriculture is moving forward with its modernization efforts to consolidate data and call centers, FedTech Magazine reported Monday. The progress comes after USDA received the federal Center of Excellence designation from the White House.Â
The agencyÂ reduced its data centers from 38 facilities to two, while its call centersÂ will be consolidated into one by end of July, according to Anil Cheriyan, director of GSAâs Technology Transformation Services and head of Centers of Excellence program.
âThatâs progress, and thatâs something weâre hoping to achieve,â he said at the 2019 GITEC Emerging Technology Conference in Annapolis, Md. âThat whole client experience is about to change.â
USDA also intends to accelerateÂ the process of grant farm loans fromÂ 12 months to less than a day. Cheriyan said GSA hopes to replicate the modernization success of USDA as well as the other CoE agency the Department of Housing and Urban Development across the government. He hopes to name another CoE agency in 2019.Â