The U.S. Air Force’s Business and Enterprise Systems Product Innovation team has unveiled a user experience monitoring service designed to enable software developers to quantify product issues and performance.
BESPIN’s UEM service is powered by the open-source web analytics tool Matomo and works to track location, engagement behavior and content interaction, as well as a web page’s loading time, the type of device used and other user data, the Air Force Materiel Command said Thursday.
With the tool, mobile and web application teams can make more data-driven decisions about where to invest resources to enhance customer experience.
“The true value of focusing on user experience comes from understanding how the user interacts with your capability and using those actions of the end users to adjust and provide the best product possible,” said Lt. Col. Tyler Hough, chief operating officer for BESPIN.
The UEM service will soon be available to enterprise-wide users.
BESPIN is the Air Force’s software factory that supports digital transformation initiatives across the service.
Major Department of the Air Force officials are scheduled to speak at the Potomac Officers Club’s 2023 Air Force Summit on July 18 at the Hilton-McLean in Virginia. Click here to register and hear from the presenters about how the DAF is applying modern technology to support national security missions.