Jack Gumtow, chief information officer of the Defense Intelligence Agency (DIA), has released his strategy to improve the agency’s customer relationship management throughout a four-year period, C4ISRnet reported Tueday.
The strategy comes as part of DIA’s efforts to address stakeholder feedback and covers objectives such as using automation to drive efficiency and breaking down barriers that result in data silos.
“Our culture will be one that drives decision-making down to the lowest level and gives the workforce the authority they need to execute through collaboration, career mobility, continuous learning, and the ability to use relevant skills across the organization whenever they are necessary,” Gumtow wrote in his strategy.
Other goals detailed in the plan include driving data accessibility, optimizing core services and strengthening workforce skillsets.
