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Pegasystems Supports COVID-19 Inactives for HMRC; Iain Tollemache, Kieran Tarrant Quoted

2 mins read

Pegasystems Inc. has collaborated with Her Majesty's Revenue and Customs (HMRC) to support the UK government's COVID-19 initiatives, the company reported on Wednesday. Pegasystems will  help mitigate against fraud and risk with businesses, as well as individuals that apply for support.

"It was clear that this would enable the department to automate manual aspects of its existing claims validation process and to ensure payments were made quickly to those who needed them while managing cases where claims could put the department at risk. I'm pleased we were able to play a part in helping HMRC deliver on the Chancellor's commitment to helping those in need as a result of the pandemic," said Iain Tollemache, senior client success manager, Pegasystems.

Chancellor Rishi Sunak launched new programs in the beginning of 2020 as part of the government's response to support businesses and individuals throughout the COVID-19 pandemic. The government previously leveraged Pega Intelligent Automation case management solutions to help with customer service, fraud investigation, customs and legal, as well as Caseflow application.

Pegasystems has partnered with Coforge to extend the department's Caseflow application to mitigate risk for the department’s COVID-19 plans. Pega Consulting has helped implement Pega Attended RPA as part of its intelligent automation strategy. 

"We're delighted to expand our longstanding relationship with HMRC and not only help them further leverage our intelligent automation expertise but also provide our robotics solutions to address a critical need within such a short period of time," said Kieran Tarrant, vice president and managing director, UK & Ireland, Pegasystems. 

About Pegasystems

Pega is the leader in cloud software for customer engagement and operational excellence. The world's most recognized and successful brands rely on Pega's AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. 

Pega's low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.