The Senate unanimously approved a bill on Tuesday that would authorize federal agencies to collect voluntary feedback regarding public services, NextgovÂ reported Wednesday.
TheÂ Federal Agency Customer Experience Act of 2017, introduced by Sens. Claire McCaskill (D-Missouri) and James Lankford (R-Oklahoma), also seeks toÂ establish new approaches for the executive and legislative oversight of agency service delivery.
Rep. Blake Farenthold (R-Texas) introduced a companion bill in the House of Representatives and the legislation awaits a markup fromÂ the House Oversight and Government Reform Committee, according to the report.
The Senate-passed FACE Act would alsoÂ require agencies to post customer responses through an online platform and incorporate the feedback in service improvement efforts.