Easy access to all the Government news updates

Subscribe and receive personalized news articles straight in your inbox

*By clicking "Join us now" you agree to receive emails, promotions and general messages from ExecutiveGov. In addition, you also agree to ExecutiveGov's Privacy Policy and Terms & Conditions.

x
/

Senate Approves Federal Customer Service Bill

1 min read

The Senate unanimously approved a bill on Tuesday that would authorize federal agencies to collect voluntary feedback regarding public services, Nextgov reported Wednesday.

The Federal Agency Customer Experience Act of 2017, introduced by Sens. Claire McCaskill (D-Missouri) and James Lankford (R-Oklahoma), also seeks to establish new approaches for the executive and legislative oversight of agency service delivery.

Rep. Blake Farenthold (R-Texas) introduced a companion bill in the House of Representatives and the legislation awaits a markup from the House Oversight and Government Reform Committee, according to the report.

The Senate-passed FACE Act would also require agencies to post customer responses through an online platform and incorporate the feedback in service improvement efforts.

ExecutiveGov Logo

Sign Up Now! Executive Gov provides you with Free Daily Updates and News Briefings about Civilian

Leave a Reply

Your email address will not be published.