Marina Martin, chief technology officer at the Department of Veterans Affairs, is leading VA’s efforts to streamline online customer services andÂ establish a digital services team that will work to bring agile tools and practices to the agency, FCW reported Friday.
Adam Mazmanian writes that Martin isÂ hiring technologists to form the digital services team as VA aims to modernizeÂ itsÂ serviceÂ delivery process andÂ fosterÂ a veteran-focusedÂ digital experience.
“[One] of their three main focus areas is going to be on unifying, streamlining and improving digital access for veterans,” MartinÂ told the publication.
She said that VAÂ is currently working on the GI Bill Comparison Tool and the Veterans Employment Center to help address veterans’ needs for benefits information andÂ job placementÂ assistance.
Martin alsoÂ noted that the digital services team will also train and collaborate with VA’s internal IT team to supportÂ the digital transformation efforts.