Register here to be part of The CX Imperative Forum and uncover how government leaders are pushing for human-centered designs in federal technology and solutions.
Dr. Shankar Rachakonda of Radiant Digital will introduce keynote speaker Dana Chisnell, Executive Director for Customer Experience at the US Department of Homeland Security.
At the Potomac Officers Club’s (POC) CX Imperative Forum, insights on the impact of digital transformation in the government space will be shared and discussed.
Learn more about Dr. Shankar Rachakonda and his role in promoting digital revolutions in the government here.
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Dr. Shankar Rachakonda: Who is he?
Dr. Shankar Rachakonda is the present Chief Executive Officer (CEO) of Radiant Digital, a company passionate about developing applications and products that promote organizational change and provide users with a competitive edge.
As CEO, Dr. Rachakonda oversees the development of Radiant Digital’s growth and strategy plans and programs focused on digital transformation and expanding the company’s operations in the Caribbean, India, and North America.
Even before taking the leadership reins at Radiant Digital, Dr. Rachakonda has taken the helm of leadership at other technology-based companies. His previous roles were crucial to his growth as a leader and distinguished technology space forerunner.
Leadership Background
Below are the roles Dr. Shankar Rachakonda took on before joining Radiant Digital:
- Chief Executive Officer of the SCI Group, from September 2000 to March 2015
- Consultant at Network Solutions, from 2001 to 2009
- Consultant at VeriSign, from 2000 to 2002
- Principal Consultant at PriceWaterhouseCoopers, from September 1998 to August 2000
- Technical Manager at the Raytheon Company (present-day Raytheon Technologies), from 1996 to 1998
- Senior Engineer at the Hughes Information Technology Company, from 1995 to 1996
Dr. Shankar Rachakonda, Keynote Introducer at the CX Imperative Forum
Technology has been an indispensable part of various government processes. Through digitizing assets and procedures, government workers are capable of providing citizens with all sorts of services that cater to their welfare.
That said, government agencies need to push for digital reforms to keep up with the changing federal landscape and needs of civilians.
The Potomac Officers Club offers other summits that discuss the most important aspects of the government. Register to become a member and get access to exclusive content from the foremost government leaders and decision-makers.
On January 25, 2024, the Potomac Officers Club will host the CX Imperative Forum at Falls Church, Virginia. At the summit, Dr. Shankar Rachakonda will introduce Dana Chisnell of the US Department of Homeland Security as the keynote speaker.
Jeffrey “Jeff” McLaughlin, Senior Vice President at Radiant Digital, will act as the summit’s moderator.
POC’s CX Imperative Forum will cover the impact of the government harnessing technology to advance President Joe Biden’s Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government, implemented in 2021.
The summit speakers will shed light on how digital transformation would help modernize services while ensuring they’re accessible, transparent, equitable, protective, and user-friendly for civilians.
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