Those programs are category management; information technology and business systems; procurement of goods and services in a different manner; health care management; and logistics and supply chain acquisition.
âThose are our big ones. Now, what weâre looking at is not only how we do things, but weâre looking at those processes, weâre looking at policies, systems and then resource alignment,â she noted.
One of the lessons she has learned during her first year within the CMO office is ensuring cost savings without hampering customer experience. She said her office also looks at quality levels, cycle times and ways to reduce duplication.
Hershman said the CMO office found $4.7B in combined savings for FY 2017 and FY 2018 and has teamed up with the comptroller to come up with a process to validate the savings from working capital funds.
When asked about the departmentâs annual audit, she noted that the CMO office has been conducting biweekly meetings in order to keep up with corrective action systems.
âWeâve actually created for the audit a common database of corrective action plans in order to track the execution of the corrective actions,â she added.
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