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Veterans Affairs, Pentagon’s eBenefits Online Tool Exceeds User Target; Allison Hickey Comments

1 min read

digital governmentThe Department of Veterans Affairs has announced the eBenefits website recorded at least five million users two months earlier than expected.

VA said Tuesday it created the online tool with the Defense Department to allow military personnel and veterans to submit online claims, monitor their claims’ status and secure military documents.

“We have already implemented nearly 60 self-service features and we continue to expand eBenefits capabilities to give veterans and servicemembers greater flexibility in securing their information,” said Allison Hickey, undersecretary for benefits at VA.

DoD and the VA require veterans and uniformed personnel to secure a DoD Self-Service Logon in order to enroll and use the website.

The online platform is also designed to help veterans place refill orders for prescription drugs and communicate with VA physicians.

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