Federal agencies should prioritize transparency upon initial deployment of robotic process automation in their operations, according to Aeyon Chief Transformation Officer Mark Hogenmiller.
In a FEDweek guest piece published Wednesday, he laid out six strategies to guide federal agencies in maximizing the potential of RPA and intelligent automation tools.
Hogenmiller said agencies should adopt automation platforms capable of responding to citizen information requests and explore the RPA and IA features that best suit their operations to avoid unnecessary mechanized processes.
He went on to propose facilitating professional development activities to encourage an agency’s workforce to embrace automation and not see it as an impediment to their job growth.
Agencies should also match their RPA platforms to their administrative missions and deploy these tools with the support of employees, creating transparency, smooth transition and trust, the Aeyon executive added.