Rimini Street has announced that Nadro, the leading distributor of pharmaceuticals and goods to more than 25,000 pharmacies across Mexico, has switched from SAP to Rimini Street Support for its full landscape of SAP S/4HANA, Business Suite 7 and HANA database software, the company reported on Wednesday.
“Switching to Rimini Street for support of our hybrid SAP S/4HANA, Business Suite 7 and HANA database software landscape allows Nadro to reduce IT operating costs and invest the savings to deliver innovation projects across the company, improve our operational efficiency and enhance the quality of our customer service,” said Jorge Malo, IT director, Nadro.
Rimini Street’s ultra-responsive support model will enable Nadro to reduce cost and improve the depth and responsiveness of the support services while improving operational efficiency. Nadro’s IT organization will be able to focus on strategic projects that will improve their competitive advantage in distribution and support the company’s growth.
Rimini Street supports a wide range of SAP products, including S/4HANA, Business Suite 7 (which includes ECC6), BusinessObjects, HANA Database and the Sybase Database family of products.
Nadro has a complex, highly-customized infrastructure running on a hybrid, integrated deployment of S/4HANA, Business Suite 7 and SAP HANA database software across the corporation and its 17 distribution centers.
“We are extremely happy with the level of service and support we receive from Rimini Street across our SAP software portfolio on a daily basis and have confidence that this will be a fruitful partnership for years to come,” Malo added.
Nadro has an assigned Primary Support Engineer (PSE) who has an average of 15 years’ experience in SAP software and is backed by a team of functional and technical engineers. Clients also receive the Company’s industry-leading service level agreements (SLAs) with a guaranteed response time of 15 minutes for critical (P1) issues.
“Nadro needed to focus their IT resources on digital innovation that will improve competitive advantage and support growth,” said Seth A. Ravin, Rimini Street CEO. “By transitioning to Rimini Street Support, Nadro freed up precious resources – time, people and money – to achieve their strategic goals, and they have regained control of their IT roadmap. Nadro can now plan for the future following their own roadmap and on their own terms.”
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes.
More than 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider.
