The Department of Health and Human Services’ Indian Health Service has issued a solicitation for a commercially available off-the-shelf—or COTS—incident reporting and investigation system that can support IHS facility and field operations.
The adverse event reporting system should be open for modifications, must be Federal Risk and Authorization Management Program-certified and can address patient-safety-related and non-patient-safety-related safety incidents, according to a Friday notice posted on SAM.gov.
What IHS Is Looking For
Planned for deployment across the IHS enterprise 24 hours a day and seven days a week, the COTS would be utilized by 1,200 users to investigate incidents. To meet the agency’s requirements, the service provider should possess technical experience and expertise in patient safety, medication errors, occupational safety, physical security and risk management.
The contractor is also expected to provide granular access control to users, ensure 99 percent of system availability, meet federal accessibility requirements and deploy a help desk service with a toll-free number, email address and instant chat functions.
The contract’s work requirements include a one-year base performance period and four one-year option periods. Proposals will be accepted until Nov. 23.
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