The Technology Modernization Fund has invested $50.2 million into service modernization efforts at the Department of Housing and Urban Development and the Social Security Administration.
The General Services Administration said Tuesday that the funds will target a variety of areas, including identity and access management, digitization, customer experience, or CX, and more.
“These TMF investments will enable both agencies to drive secure digital transformation forward, demonstrating a new way of modernizing government services and providing interactions that meet today’s expectations,” said Clare Martorana, TMF board chair and a previous Wash100 awardee.
According to Jessie Posilkin, acting TMF executive director, investing in HUD and SSA initiatives has two main goals: strengthening government security and expanding access to government services.
The new TMF allotments provide $19.8 million to implement a new enterprise identity, credential and access management system, or EICAM, for the HUD. The EICAM, which recently passed the pilot stage, is designed to address siloes within HUD’s digital infrastructure of more than 230 system applications that are accessed by around 10,000 internal users and 540,000 external customers.
The funds will also support three SSA projects, one of which will receive $19.5 million for the digitization of forms and documents and transition to a service featuring electronic signature capabilities and online document upload.
SSA will also receive $9 million to enhance CX by building user-friendly, modern digital tools. The agency will additionally spend $1.9 million from the TMF allotment to infuse artificial intelligence into systems such as the National Case Processing System and Intelligence Medical-Language Analysis Generation tool.