John Boerstler, most recently CEO of the nonprofit Combined Arms, has been appointed to lead a Department of Veterans Affairs (VA) office responsible for collecting customer experience data to transform service delivery to former military personnel.
VA named Boerstler as chief veterans experience officer in a series of leadership appointments announced Thursday.
He has led efforts at the Houston-based Combined Arms organization to assist veterans with transitioning into civilian life and helped establish the Lone Star Veterans Association, a nonprofit that provides assistance to post-9/11 service members.
Boerstler served in the U.S. Marine Corps from 1999 to 2007 and supported missions in Djibouti, Jordan, Kenya, Kuwait and Syria. He also participated in a combat tour during Operation Iraqi Freedom as a non-commissioned officer.
The Houston Business Journal recognized him in the publication's list of most admired CEOs for 2020.