The U.S. Internal Revenue Service has hired 4,000 customer service representatives to provide phone assistance for the 2023 taxpayer filing season, as part of a larger initiative to make agency-wide improvements. Funds
MoreThe Internal Revenue Service has created an office dedicated to delivering and improving taxpayer experience across all transactional aspects. IRS said Friday its new Taxpayer Experience Office will support a longer-term effort
MoreThe IRS has submitted a report to Congress outlining strategies to improve the taxpayer experience, employee training and organizational structure to comply with the provisions of the Taxpayer First Act of 2019.
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