The Office of Management and Budget is updating the federal government’s performance information website to reflect the priorities set out in the Biden-Harris Management Agenda Vision roadmap. The move comes shortly after
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The General Services Administration has outlined a five-year strategy to modernize its real estate assets, acquisition processes, government operations, and customer experience and governance technologies. GSA described Thursday the initiatives on its
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President Biden has signed an executive order to enhance the federal customer experience by improving the delivery of government services to U.S. citizens. The EO, titled Transforming Federal Customer Experience and Service
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Nico Papafil, director of the 10x program at the General Services Administration, said 10x will fund more ideas that seek to improve the digital customer experience in fiscal year 2022, Federal News
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Accenture’s federal business arm has released its new Futureframe: Human-Centered Design at Societal Scale report to provide federal agencies with specific steps to improve their customer experiences in response to growing digital demands.
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Clare Martorana, federal chief information officer, said the government must serve as the blueprint for a diverse, equitable and accessible service that treats employees with dignity and respect, NextGov reported Wednesday. Speaking
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The Department of the Treasury’s bureau of the fiscal service has released a playbook that seeks to help federal agencies accelerate digitization by advancing automation and innovation to reduce manual processes, improve
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The Office of Management and Budget (OMB) has issued a guidance that will re-establish performance management and customer experience metrics that were eliminated by the prior administration. Pam Coleman, associate director of
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The Department of Agriculture has launched a customer service program to centralize contact center operations as part of the General Services Administration’s Centers of Excellence (GSA CoE) initiative. The self-service AskUSDA Contact
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Avaya has made its OneCloud CCaaS and OneCloud CPaaS portfolios available with Avaya AI Virtual Agent Enhanced. “Avaya and Google Cloud are delivering AI innovation that is making organizations more agile, more
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