Deloitte Digital, in partnership with Salesforce, has introduced a new offering that will combine its experience in large scale contact center transformations and human-centered design to enhance customer experience for contact centers.
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Amazon Web Services (AWS) has announced the general availability of Contact Lens, a set of capabilities for Amazon Connect enabled by machine learning, that will enable contact centers to understand the sentiment,
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The General Services Administration plans to incorporate a new special item number for automated contact center offerings into the Information Technology Schedule 70 contract vehicle by the start of the government's 2019
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