The Department of Agriculture has launched a customer service program to centralize contact center operations as part of the General Services Administration’s Centers of Excellence (GSA CoE) initiative. The self-service AskUSDA Contact
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The General Services Administration (GSA) has partnered with the office of public information and education (PIO) within the U.S. Library of Congress’ copyright office to help PIO modernize its contact center through
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The U.S. Social Security Administration (SSA) has selected Avaya’s OneCloud portfolio of communications and collaboration solutions to support the agency’s digital transformation initiative. SSA will modernize the agency’s ability to rapidly respond
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Avaya has partnered with guard.me International Insurance, an award-winning provider of international student health insurance, to help enhance its contact center capabilities and mobilize its remote workforce, Avaya reported on Tuesday.
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Maximus has partnered with Genesys to offer the Maximus Genesys Engagement Platform, an integrated, cloud-based omnichannel contact center solution, Maximus reported on Wednesday.
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Anil Cheriyan, deputy commissioner of the General Services Administration’s Federal Acquisition Service, said the agency’s Centers of Excellence program has made artificial intelligence its sixth modernization focus area, Federal Times reported Tuesday.
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Anil Cheriyan, director of the General Services Administration’s Technology Transformation Service, said GSA considers forming new core areas related to robotic process automation and identity management as part of the Centers of Excellence
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David Chow, chief information officer at the Department of Housing and Urban Development, told Nextgov in an interview published Wednesday that HUD is in discussions with the General Services Administration to establish
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USA.gov has carried out journey mapping sessions in an effort to understand customers’ experiences with government programs and services, DigitalGov reported Aug. 12. Michelle Chronister, user experience team lead for USA.gov at the
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