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barbara morton

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VA Looks to Create Gov’t-Wide Customer Experience Institute

The Department of Veterans Affairs’ office for customer service improvement plans to launch a Customer Experience Institute that will work to oversee interagency collaborations on CX efforts, Fedscoop reported Thursday.

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by Brenda Marie Rivers
December 13, 2019
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ExecutiveGov, published by Executive Mosaic, is a site dedicated to the news and headlines in the federal government. ExecutiveGov serves as a news source for the hot topics and issues facing federal government departments and agencies such as Gov 2.0, cybersecurity policy, health IT, green IT and national security. We also aim to spotlight various federal government employees and interview key government executives whose impact resonates beyond their agency.

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