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Survey: Agencies Aim to Improve Overall Maturity Scores Across All Human Capital Categories

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A survey conducted by the Partnership for Public Service and Boston Consulting Group has found that government agencies that assessed how they recruit, hire and retain digital and data workforces got an average maturity score of 28 out of 100 across all six human capital categories and intend to improve their overall score by 39 points in the next five years.

The Federal Data and Digital Maturity Index survey conducted from September 2021 to February 2022 included responses to 20 questions about workforce recruitment and retention from over 100 representatives from six federal agencies as part of the human capital “deep dive,” the Partnership for Public Service said Friday.

Of the six human capital categories, the agencies had the lowest current maturity score in the area of organizational transformation at 25 out of 100 points. This category assesses how thoroughly and frequently employees with digital and data expertise are involved in an agency’s projects.

Agencies reached a maturity score of 30 out of 100 in the leadership and cultural change category, which evaluates how organizations build up the leadership of their data and digital workforce and promote inclusion and diversity.

These survey results show that agencies across government should focus on building an effective data and digital workforce to modernize their operations, improve decision-making and more effectively serve the public,” the report reads.

Other human capital categories assessed in the survey were people strategy; talent acquisition; people development; and performance, reward and engagement.

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