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OMB, GSA Announce $100M in TMF Funding for Customer Experience Projects; Clare Martorana Quoted

2 mins read

The General Services Administration and the Office of Management and Budget announced that $100 million of the Technology Modernization Fund will go to projects aimed at improving customer experiences.

The funding is part of the $1 billion allocated to TMF through the American Rescue Plan Act, the White House said Thursday.

Federal service delivery has not kept pace with the needs and expectations of the public. The American people deserve a Government that puts people at the center of everything it does,” said Clare Martorana, federal chief information officer and chair of the TMF Board.

With this funding, we will deploy secure technology that reduces costs for agencies, eliminates burdens for the Federal workforce and those it serves, and powers services that meet the public’s expectations,” added Martorana, a 2022 Wash100 Award winner.

The TMF Board will prioritize projects that are backed by customer data and research; address security gaps; enhance the public’s ability to manage and access government services; cut across systems and agencies; have technology systems and teams that can design, prototype and field digital services and tools based on human-centered design; and have measurable goals to ensure that investments address gaps in equity and accessibility.

Federal agencies delivering public-facing services, benefits, programs and information can apply for TMF funding for an expedited consideration by Aug. 1 or on a rolling basis by the end of September.

To date, TMF has made investments valued at nearly $400 million in 12 projects.

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