The Internal Revenue Service (IRS) plans to issue solicitations in fiscal year 2021 for three technology platforms to advance digitalization as part of the Pilot IRS program.
The IRS’ enterprise digitalization and case management office listed the three technology verticals: extraction of machine-readable data from low-resolution and poor-quality images; digital intake and high-speed scanning, including as-a-service approaches; and artificial intelligence, machine learning and robotic process automation platforms, according to a notice posted Friday.
The informational posting offered a discussion of potential use cases for each of the three tech verticals to demonstrate the challenges facing the IRS.
The agency outlined its goals for the Pilot IRS program and these are reducing reliance on paper, increasing access to machine-readable data and managing digital data to transition from low-value to high-value work and improving the taxpayer experience.
The IRS expects the release of the solicitation and contract award to occur within 45 days.