Nagesh Rao, business technology solutions director under the Small Business Administration's chief information officer, said that the agency has been pushing for commercial cloud implementation over the past few years, Federal News Network reported Tuesday.
Rao told the publication that SBA has been deploying mostly software-as-a-service technologies, and that some of the agency’s legacy systems are still run by on-premise servers. He added that his office is “really working towards the customer journey from a 360 perspective” and intends to deploy a modernized case management system as well as an enterprise-wide platform for managing customer relationships.
“The thing that we still have to work on, though, is the rest of our agency program offices," he noted. "Some are situated through us, and some have their own IT workforce. And so we’re in the process of leading the charge forward so that everyone universally falls in alignment with our vision."