The General Services Administration has introducedÂ three initiatives under GSA’s Digital Communities that aimÂ to increase the adoption of digital public servicesÂ across the federal government.
Justin Herman, manager of governmentwide social media and digital engagement programs at GSA’s citizen services and innovative technologies office, wrote in an articleÂ published WednesdayÂ the U.S. Digital Registry as well as artificial intelligence and virtual/augmented reality communities are designed for federal managers who seek new technology to help improve agency customer services.
He said the Federal AI for Citizen Services Community seeks to encourageÂ agency managersÂ to collaboratively exploreÂ technology advancements and shareÂ best practices on policy, security and privacyÂ management.
TheÂ Federal Virtual/Augmented Reality CommunityÂ is meant to serve as a collaborative tool for federal agenciesÂ to developÂ business cases and analyze pilot programs forÂ virtual and augmented reality applications geared toward creating better citizen experience, Herman added.
He noted the U.S. Digital Registry includes a dashboard that will workÂ to help users browse and export government data, languages, platforms or tags on federal government accountsÂ and mobile apps.
“While designed for U.S. federal managers, we strive to transparently share and collaborate with all who are interested in these services, working together to discover opportunities, identify needs, and develop solutions that elevate programs across public services,” heÂ wrote.