David Shulkin, undersecretary for health at the Department of Veterans Affairs, told an Association of Health Care Journalists conference Friday that VA has launched newÂ efforts to help military veterans access primary and mental healthcare services.
“We are working to rebuild the trust of the American public and more importantly the trust of the veterans whom we are proud to serve,” Shulkin said Friday.
VA aims to increase the number of medical centersÂ that provide same-day appointment services, if necessary, to veterans throughÂ MyVA Access program.
The program is part of a broaderÂ initiative to transform VAÂ into a customer service-focused department.
The department has also started to deploy theÂ Veteran Appointment Request App thatÂ will work to help usersÂ view, bookÂ orÂ cancel appointments with healthcare providers.
VA also pilotedÂ a newÂ scheduling software program designed to help veteransÂ to check wait times at various hospitals in real time as well as toÂ help cliniciansÂ minimizeÂ scheduling errors and allow department personnel to monitor demand, supplyÂ and usage of healthcare services.