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Answers Corp. Survey: Federal Mobile Services Outpace Private Sector in User Satisfaction

1 min read

websiteA new Answers Corp. survey has revealed a growing user satisfaction in federal mobile resources compared to private sector mobile services for the retail, financial services and utilities markets.

Answers said Tuesday the ForeSee e-government satisfaction index for the first quarter of 2015 shows an increase in mobile citizen satisfaction to 79 points, two points higher than in the previous quarter.

The survey also indicates a decline in overall satisfaction score from 75.1 in the fourth quarter of 2014 to 74.7 in Q1 2015.

Two Social Security Administration websites scored 90 despite the overall decline.

“No matter what side of the aisle executives may sit on, the ultimate goal of agencies is to ensure concerned citizens have the utmost confidence in the government that is serving them,” said Dave Lewan, vice president of the ForeSee service.

“The digital experiences federal organizations provide play a vital role in achieving that mission,” Lewan added.

Based on 250,000 survey responses, the index is meant to examine citizens’ experiences navigating more than 100 federal websites, mobile sites and applications.

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