Survey: Interior, Defense Leading Depts In Fed Customer Satisfaction Survey

1 min read


The departments of Defense and Interior took the top spots in an annual customer satisfaction survey measuring services in economic sectors, GovExec reports.

Eric Katz writes that the federal government as a whole ranked 10th out of 10 sectors in the American Customer Satisfaction Index survey but individual departments tended to score above the government.

Respondents scored the government at 43 out of 100 but the average agency was scored 71, Katz writes.

Scores of federal government services rose 2.2 percent over last year’s number to 68.4 out of 100 and have grown 5 percent since 2010, according to the report.

ACSI attributed the increase in part to citizens interacting with government via email and a website, Katz writes.

Users that interacted with federal entities via email and websites Internet gave respective scores scores of 67 and 66, compared to phone and mail scores of 65 and 62.

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