The U.S. Postal Service‘s inspector general is recommending the agency look to the Internet and self-service technology as an avenue to help it handle its financial problems, GovExec reports.
Eric Katz writes the OIG highlighted both online services and in-person help with electronic transactions as potential areas of improvement for e-government.
In one example, auditors recommended the Postal Service distribute prepaid cards to citizens who receive federal benefits payments and have self-service stations at post offices for card reloading.
Identity verification, document notarization and payments and disbursements are other potential areas of improvement for the Postal Service, the OIG said, according to GovExec.
The Postal Service needs to coordinate with other agencies and create a new e-government unit, auditors said.